Friday, August 07, 2009

You know you are in trouble when nurses are apologizing

Kids, kids, kids. Where has the time gone?

Without boring you with details, its 'peak season' in my paying job, which means that most weeks I'm driving hundreds of miles through the New York and Pennsylvania countryside, keeping my own company, practicing show tunes, and deepening my affinity for Jack Link beef jerky while I studiously adhere to the speed limit and handsfree cell phone laws because you can only talk your way out of a cell phone ticket in New York State on account of being a Volley and an EMT once because more than once is bad karma.


Just as I was reflecting on how I hadn't been on a transfer in a while, prayers were answered. (Prayers I didn't exactly PRAY, you have to be careful with that kind of thing.) It was my first night home on time in a while. I'd made supper, there was a batch of blueberry jam in the bread machine, (I'm not nuts, it was in the manual!) and I was looking forward to an evening of pretty much nothing.

Phone Rings. I look at the screen. It says 'Xfer Hotline'. I should change it to 'Change of Plans'

Dicker: "What are ya doooin?" (This is his standard greeting. I like it better than "Let me tell you what you are going to be doing in 15 minutes." Even though that's exactly what it means.)

Me: "Eating dinner," (I'm suddenly acutely aware of the fact that I am actually wearing an APRON. As if I could wrap myself in a second layer of staying-in-ness.)

Dicker: "We got a transfer," (Well, obviously. But something about his tone tells me this one is special.)

Me: "Uh-huh..."

Dicker: "Its to Philadelphia."

For those of you who don't know where I live, visualize the pointy-cornered rectangle that is Pennsylvania. Put a dot in the lower right corner. That's Philadelphia. Now put one on the very, very top edge were the green cow-laden part of New York touches us, in the very center. Now imagine one of those maps like in the old 'Road to' movies where the line goes from one to another. Wheee-doggy, there's tolls and turnpikes and whatnot 'tween here and thereabouts.

I reluctantly took off my apron, changed my shirt, and went on down. We grabbed some petty cash and headed to the hospital. After wrangling the paperwork, arguing about completion, discussing cost with the family, it was time to get our patient and go. That's when the nurse meets us.

"Um, I got some supplies together for you." (Supplies? I'm suddenly in mind of the orderly cabinet in my office, full of notepads and packs of Post-Its. ) Our nursing friend looks unusually penitent, and this is a concern.

"The patient was given a dose of lactulose, because the doctor ordered it." You can go ahead and click on that link. I didn't have the benefit of a link, and had to fall back on my patented blank 'I'm not a nurse so I'm going to stare at you until you explain yourself' look.

"Um, one of the side-effects of it is loose stools." (This, my friends, is called understatement.)

Our nurse friend hands over a giant plastic bag containing a full package and a half of adult diapers, an entire ream of c-fold towels, a couple of random quilty looking things of indeterminate purpose, a bottle of skin cleanser, and the piece de resistance, a giant tube of 'skin protectant', much used, which I am helpfully told is needed because of 'the irritation'.)

Oh, and a gleaming metal bedpan wrapped in a pillowcase. Which would turn out to be useful only if we had the powers of both prescience AND levitation. It would remain nestled in its cheerful pink swaddling for the duration of the trip.

There was nothing funny about the patient's condition; he was the bright yellow color of an old bruise and it was painfully clear that a lifetime of hepatic and renal abuse was finally paying terrible dividends. This transfer was, no doubt, an effort to get him closer to family before his last day. He was reasonably cheerful, though, and we kept things light as we got him on the stretcher for the five hour trip.

As soon as we got going, the patient turned on his side, closed his eyes, and seemed to be sleeping. Great, I thought. Maybe he'll sleep and we'll get away without any major issues.

Oh, the altruism of a silly silly EMT who doesn't want to get pooped on. Somewhere in the Poconos the first alimentary grenade was launched. It was like Mr. Cosby said-- "First you'll say it, then you'll DO it." "Oh, s--t!" The patient said. I believe "INCOMING!" would have been more appropriate. His trajectory was mostly due north but the blast radius was knees to shoulder blades. We pull over. Gown? Gone. Sheets? Gone. Stand up, hose him down, change everything, wallpaper 10-12 square feet of everything with chux, and try again.

This happens three more times, though the volume and intensity, mercifully, decrease. I learned some valuable lessons, not the least of which was, if a large sick man is lying partially on a used adult undergarment, the way to get it out from under him is NOT to take hold of it and hoss it on out. Because it may fly apart. And bits of it may stick to your person. And you will again reset the limits on what you are 'okay' with. By the time we were rolling down Roosevelt Boulevard we could re-Depend faster than a pit crew at Talladega.

We pull into the ER entrance at the hospital and the security guard meets our driver at the back door. I would have chalked this off as an urban stereotype or made for TV drama but the first thing he says is "Do you have the gunshot victim?" "Um, no... were we supposed to?" Jeez.

The ER is a circus. I'm sure our blinking in the blinding light, such a contrast from the diaper changing mood lighting we had going on the bus, made us look even more like we'd just rolled up with the patient on the back of a hay wagon. "Wellsboro?" the guard said to me. "Where's that?" We're pointed to a security door just through the metal detectors and we make our way to the 6th floor. The patient is exhausted and we're just glad he's in good hands. "Youse guys aren't trying to go back tonight, are you?" he asks. "Yep," I said, "The ambulance doesn't fit in the parking garage at the Four Seasons." He laughed. We left.

The back of the ambulance looks like the aftermath of a very messy, very creepy party. I clean up as we 'look for a place to eat' which, given the viability of parking a $177,000 vehicle in Center City Philadelphia translates to 'drive to Allentown'. Stumbling into the turnpike rest stop is immediately disorienting; my beloved high-volume McDonald's with the always blazing hot fries and my Auntie Anne's pretzels has been replaced with a Starbucks and a Roy Rogers. Roy Rogers still exists? Yes, and its staffed with cheerful Chinese girls with a sketchy grasp of English and no patience for your decision making time despite there being no line whatsoever, making the whole food-ordering experience feel like a dream engendered by a warm beer and a bad burrito. I eat a very dubious egg sandwich and listen to the lack of sleep humming loudly in my ears. We fuel up, chatting with a truck driver who is interested in 'What one of them things costs'. I'm too tired for an apparatus weiner-measuring contest. I tuck the toll ticket and $10 under the edge of the Horton light and siren panel and go inside for one more pass at the facilities before we hit the road again.

What? Stuff can fall behind that panel? Oh. Frack sticks. Five miles before our exit I realize that the $10 is still there but the ticket is not. I turn to the driver and explain she will have to employ her winningest smile and we'll see if country charm can get us through the tollgate without a ticket. (Some stats: Times I've ever done this: 0. Number of EZ Passes in our apparatus: 0)
We pull into the only tollgate that is open and, with $30 in my hand, showing my absolute willingness to pay 'The highest toll to exit', I explain my situation.

"The ticket fell behind the panel." (Toll guy shakes his head.)

"You have to have the ticket."

"Okay, but see, I don't know where it is. This doesn't open. I can't feel it."
"You need a ticket to exit."

"Um, I realize that, but see, we DON'T have the ticket, we have our $7.85 receipt from where we came down, but what would you like us to do right now?"

"You'd have to pay the highest toll, $23.90." (I show him the $30 I have in my hand, again demonstrating my willingness to OBEY THE LAW. Trucks began to stack up behind us.)

"Okay, well, um, okay." he looks at the side of the ambulance. "Here's what you do. Give me your driver's license. " (The hell? I give it to him.) As he writes up this mysterious form, he says "I haven't ever done this before, but if anyone asks you, you came through MID COUNTY not Valley Forge and you went through the EZ Pass lane. Okay? You went through EZ Pass by mistake. And its $5.00."

So, lets review. I lost the ticket. I have the money. If we find the ticket later we can get reimbursed. But because this guy feels sad about taking so much money from an ambulance and its 3 in the morning I now have to be complicit in an ELABORATE LIE and deceive the PA Turnpike Commission and get a $2.85 discount on our return trip for NO REASON. But since the trucks behind us are starting to sound like they are idling in a slightly more hostile manner I pay my $5, take my mysterious paper that explains a different error than the one I made, and my license, and we go. I'm still waiting for that phone call wherein I perjure myself to the Turnpike Police and they Come For Me and there are Dire Consequences.

We rolled back in to town at 6:45am. I went home, showered, changed my clothes, and drove to Syracuse NY. I drank a lot of coffee and overshared to a handful of store clerks and the sun was very very bright all day and I sang at fierce volumes to stave off those weird daydreams that feel very much like sleeping with my eyes open.

Mr. D, you were worth a sleepless night and it was a privilege to meet you. I'm glad you got to see your grandson race on Saturday before your tired body gave out. Rest in peace.


Christine S said...

So, am I correct to think that you do this on a volunteer basis? You are a very VERY good citizen (or maybe you have some serious self esteem problems you are working through).

rustypants said...

roy rogers.

that whole incredible story, and i'm stuck on roy rogers.

i have a friend story that is much too long to post here regarding a weekly ritual and roy rogers in NW D.C.

but i will say this: roy's roast beef sandwiches were ALWAYS better than arby's or hardee's. and their horseradish sauce? REAL horseradish in there, yo.

mmm. roy rogers.

my mouth is watering.

roy. rogers.

Lisa @ Boondock Ramblings said...

This is just as funny the second time around.

Folks, I wish you could hear the lady tell it in person. Oh man...even funnier (yet heartbreaking about the poor man and what he was suffering through).

Shieldmaiden96 said...

Christine: Yes. For free. Actually, for a transfer, we get $30, paid quarterly. In this case it works out to about $2.73 an hour.
Yes, its all about the Washingtons, up in here.

Rusty: I know, right? I once toured a Roy Rogers as a third grade class trip. And we thought it was awesome. Remember that smoky good barbecue sauce?

Lisa: Take comfort in knowing that guy was a firefighter/EMS guy from the time he was 16 and he probably forgot more stories like that than I'll ever tell. According to his obituary he was hilarious. (I want that in my obituary. Make a note.)

Muskrat said...

I cannot imagine living this life! I'm glad you do it, though.

Kathy and I talked about you at BlogHer and how we respect you!